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Search: subject:"AI customer"
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Consumer behaviour
4
Konsumentenverhalten
4
AI customer service
3
Beziehungsmarketing
3
Customer service
3
Kundenservice
3
Relationship marketing
3
Artificial intelligence
2
Customer satisfaction
2
Emotion
2
Kundenzufriedenheit
2
Künstliche Intelligenz
2
AI customer
1
AI definition
1
Augmentation
1
Autonomous agents
1
Cognition
1
Collaborative AI
1
Communication
1
Consumer materialism
1
Customer service interaction effect
1
Dienstleistungsqualität
1
Feeling AI
1
Feeling economy
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Intelligence
1
Intelligenz
1
Kognition
1
Kommunikation
1
Mechanical AI
1
Multiple AI intelligences
1
Problem-solving ability
1
Repeated two-syllable communication strategy
1
Replacement
1
Service quality
1
Task complexity
1
Thinking AI
1
Usage intention
1
counterfactual thinking
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customer satisfaction
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empathy
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Feng, Wenting
1
Huang, Ming-Hui
1
Ling, I-Ling
1
Rust, Roland T.
1
Shieh, Chih-Hui
1
Tong, Zelin
1
Van Esch, Patrick
1
Wang, Tao
1
Wu, Zhuorong
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Xie, Yibo
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Xue, Shuyun
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Australasian marketing journal
1
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
1
Journal of service management
1
Psychology & marketing
1
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ECONIS (ZBW)
4
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Artificial intelligence or human service, which customer service failure is more unforgivable? : a counterfactual thinking perspective
Xie, Yibo
;
Tong, Zelin
;
Wu, Zhuorong
- In:
Psychology & marketing
42
(
2025
)
8
,
pp. 1993-2011
Persistent link: https://www.econbiz.de/10015464104
Saved in:
2
The influence of repeated two-syllable communication strategy on
AI
customer
service interaction
Feng, Wenting
;
Xue, Shuyun
;
Wang, Tao
- In:
Journal of research in interactive marketing : …
19
(
2025
)
5
,
pp. 803-822
Persistent link: https://www.econbiz.de/10015416728
Saved in:
3
AI as customer
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10012880724
Saved in:
4
AI
customer
service : task complexity, problem-solving ability, and usage intention
Xu, Yingzi
;
Shieh, Chih-Hui
;
Van Esch, Patrick
;
Ling, I-Ling
- In:
Australasian marketing journal
28
(
2020
)
4
,
pp. 189-199
Persistent link: https://www.econbiz.de/10012429454
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