Search Results - subject:"AI-chatbots"

The paradoxes of generative AI-enabled customer service : a guide for managers

Ferraro, Carla; Demsar, Vlad; Sands, Sean; Restrepo, Mariluz - In: Business horizons 67 (2024) 5, pp. 549-559

Persistent link: https://www.econbiz.de/10015095172

Ai-driven chatbots in CRM : economic and managerial implications across industries

Khneyzer, Chadi; Boustany, Zaher; Dagher, Jean - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-16

, efficiency, and human performance. In addition, AI chatbots have proven useful in a variety of industries, including retail and …

Persistent link: https://www.econbiz.de/10015071505

Subscription intentions for ChatGPT plus : a look at user satisfaction and self-efficacy

Jo, Hyeon - In: Marketing intelligence & planning 42 (2024) 6, pp. 1052-1073

Persistent link: https://www.econbiz.de/10015056947

Why can't we help but love mobile banking chatbots? : perspective of stimulus-organism-response

Upadhyay, Nitin; Kamble, Aakash - In: Journal of financial services marketing 29 (2024) 3, pp. 855-872

Persistent link: https://www.econbiz.de/10015061295

A multianalytical SEM-ANN approach to investigate the social sustainability of AI chatbots based on cybersecurity and protection motivation theory

Arpaci, Ibrahim - In: IEEE transactions on engineering management : EM ; a … 71 (2024), pp. 1714-1725

Persistent link: https://www.econbiz.de/10015405199

AI-chatbots on the services frontline addressing the challenges and opportunities of agency

Chong, Terrence; Yu, Ting; Keeling, Debbie Isobel; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012666027

The impact of AI chatbots on customer trust: an empirical investigation in the hotel industry

Nguyen, Van Thanh; Phong, Le Thai; Chi, Nguyen Thi Khanh - In: Consumer Behavior in Tourism and Hospitality 18 (2023) 3, pp. 293-305

Purpose This study aims to investigate the impact of AI chatbots on customer trust in AI chatbots for hotel services … of AI chatbots in explaining customers’ behavior. The results provide an enhanced understanding of how the AI chatbot …

Persistent link: https://www.econbiz.de/10014691322

The impact of AI chatbots on customer experience in online retailing in an emerging economy

Huong Trinh Thi Thu; Nguyen Thuy Hanh; Hoang Thi Doan Trang - In: International journal of process management and … 15 (2023) 2, pp. 182-197

Persistent link: https://www.econbiz.de/10014432880

Designing trust : the formation of employees' trust in conversational AI in the digital workplace

Gkinko, Lorentsa; Elbanna, Amany - In: Journal of business research : JBR 158 (2023), pp. 1-10

Persistent link: https://www.econbiz.de/10014281139

Business types matter : new insights into the effects of anthropomorphic cues in AI chatbots

Youn, Kibum; Cho, Moonhee - In: The journal of services marketing 37 (2023) 8, pp. 1032-1045

Persistent link: https://www.econbiz.de/10014333592