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Abstract language 1 Arbeitszufriedenheit 1 Beziehungsmarketing 1 Chatbots 1 Communication 1 Concrete language 1 Consumer behaviour 1 Customer satisfaction 1 Customer service 1 Dienstleistungsqualität 1 Emotion 1 Emotional support 1 Informational support 1 Job satisfaction 1 Kommunikation 1 Konsumentenverhalten 1 Kundenservice 1 Kundenzufriedenheit 1 Language 1 Online retailing 1 Online-Handel 1 Relationship marketing 1 Service encounter satisfaction 1 Service quality 1 Sprache 1
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Gursoy, Dogan 1 Huang, Yingying 1
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International journal of contemporary hospitality management 1
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Customers' online service encounter satisfaction with chatbots : interaction effects of language style and decision-making journey stage
Huang, Yingying; Gursoy, Dogan - In: International journal of contemporary hospitality management 36 (2024) 12, pp. 4074-4091
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