Patwary, Ataul Karim; Hossain, Md Sazzad; Mistry, Trishna G. - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 897-915
employees’ service adaptive behavior. The moderating role of performance efficacy between employees’ readiness and service … adaptive behavior was also assessed. Design/methodology/approach Data were collected from 591 restaurant employees in Malaysia … anthropomorphism positively influence employees’ readiness to change and service-adaptive behavior. Employees’ readiness to change …