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Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support
Zohar, Ety
;
Mandelbaum, Avishai
;
Shimkin, Nahum
- In:
Management Science
48
(
2002
)
4
,
pp. 566-583
propose an M/M/m-based model that incorporates
adaptive
customer
behavior
. In our model, customer patience depends on the mean …
Persistent link: https://www.econbiz.de/10009218222
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