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Search: subject:"Adequate service level (ASL)"
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Adequate service level (ASL)
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Business-to-business (B2B)
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Desired service level (DSL)
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Professional services
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Zone of tolerance
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B-to-B-Marketing
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Ho, Angus
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Sharma, Piyush
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Hosie, Peter J.
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Journal of Services Marketing
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The journal of services marketing
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Exploring customers’ zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter
- In:
Journal of Services Marketing
29
(
2015
)
5
,
pp. 380-392
antecedents of customer expectations, namely, desired service level (DSL) and
adequate
service
level
(
ASL
), for business …
Persistent link: https://www.econbiz.de/10014906191
Saved in:
2
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
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