climate on affective commitment to change simultaneously with quality change communication and employee participation during …, quality change communication is the only process variable that directly impacts affective commitment to change. Second, the … results indicate that an involvement-oriented climate positively affects affective commitment to change, mediated through …

indicate varying effects of product recalls on commitment across these four customer groups and a strong effect of affective … commitment on post-recall purchase behavior. Originality/value – This paper proposes four types of consumers based on dichotomous …

low. The study’s results confirm the positive influence of trust on affective commitment and the weak negative influence …