To sustain competitive advantage, nowadays more than ever, outsourcing is crucially important for international and domestic firms. However, making the right outsourcing decision is not a just a simple task, but a multiple factors decision making problem. Therefore, this paper attempts to aid...

A Self-learning guide is a standard document used by reputed companies for documenting the work process that is accountable and provides information at any point of time. Thus, a self-learning guide acts as a measure which demonstrates management's accountability and records the professional...

Although many studies have focused on significant role of total quality management (TQM) in literature, little attention has been paid to using the fuzzy multiple criteria decision making (FMCDM) for analysis TQM factors especially in the context of hospitality. The purpose of this study is to...