It is observed that the customers expect more, have various choices and are less attached to brands these days. The organizations have to continually improve their methodologies, processes, and products in order to stay in the business as well as attract and retain the potential and existing...

Total Quality Management (TQM) is a managerial approach that improves the competitiveness of the industry meanwhile Information technology (IT) was introduced with TQM for handling the technical issues which is supported by quality experts for fulfilling the customers' requirement. Present paper...

With the fast development of the E-commerce, it becomes critical to set up an E-commerce evaluation criteria system for online shopping. Analytic Hierarchy Process is a one of the multi-criteria evaluation method normally used. This paper aimed to find out the key factors that affect the...