Examines the impact of client industry on the use and effectiveness of audit analytical procedures. Segregates audit client firms into two industry categories ‐ new and matured. Posits that the industry category the client firm is operating in will have a substantial effect on the...

States that a major problem in dealing with information‐systems reliability is the design of a metric that combines the customer’s needs and preferences with the technical specifications and modular reliability of information systems. Develops one such metric, combining the customer’s...

As quality and profitability have become inseparable concepts, a growing number of service firms have considered quality their top priority in maintaining competitiveness. Commitment to service quality, however, is nothing more than lip service, unless management develops reliable service...