Purpose – Selection of best product recovery alternative in reverse logistics (RL) has gained great attention in supply chain community. The purpose of this paper is to provide a robust group decision-making tool to select the best product recovery alternative. Design/methodology/approach –...

Purpose – The purpose of this paper is to propose a multi-criteria decision making method to evaluate factory data collection (FDC) system alternatives. Design/methodology/approach – “Information” in is fundamental resource to the success of any business which is as valuable as capital...

Purpose – The purpose of this paper is to measure competitive service quality (SQ) performances of domestic full service airlines in India by providing a framework based on analytic hierarchy process (AHP), in order to benchmark their SQ thus, enhancing competitiveness and gaining competitive...

Purpose The purpose of this paper is to introduce a model of decision-making problem in multi-criteria optimization domain for project selection. The model is built by combining the soft set theory and analytic hierarchical model under fuzziness. Soft set model gives us the opportunity to use...

Purpose – The purpose of this paper is to develop a benchmarking framework for assessing the performance of the distribution models adopted by the local branches of National Health Services (NHSs) for delivering health technologies to patients at a local level, and to derive prescriptions for...

Purpose – As a response to increasing global market competition, companies in various industries tend to identify and manage customer relationship to increase profit performance. Companies commit more resources to identify their VIP customers and retain them by all means. The purpose of this...

Purpose – The purpose of this paper is to introduce lean concept to the field of healthcare management, expands the conceptualization of lean management beyond the manufacturing companies to consider key waste reduction opportunities which are posited to be requisites to lean practices and...

Intellectual Capital (IC) is becoming more widely understood by the academic and business communities, especially its important role in value creation of an organization. However, few people are aware that IC, if not managed properly, may also pose threats, sometime serious, to an organization....

The growth of world-class manufacturing companies and global competition caused significant changes in the manufacturing companies operations. These changes have affected maintenance and made its role even more crucial to stay ahead of the competition. Maintenance strategy selection is one of...