Purpose – The purpose of this paper is to provide a methodology for assessing supply risk for a product category. The fuzzy based analytic hierarchy process (Fuzzy AHP) has been used for the purpose. The technique is used to determine the supply related risk and its potential impact on the...

Purpose – The purpose of this paper is to help fast‐food restaurants successfully penetrate foreign markets and then strengthen their foothold in those markets by identifying cross‐cultural differences in the perceived service quality of fast‐food restaurants; and by examining how those...

Purpose – The purpose of this paper is to propose a multi‐criteria decision making (MCDM) approach to evaluate product design alternatives in respect to the customer requirements. Design/methodology/approach – This paper reports a systematic approach developed to concurrently satisfy the...

Purpose – The aim of this paper is to present a purchasing portfolio model for determining purchasing strategy at the component level of a product to support business strategy, addressing weaknesses in the often cited Kraljic‐type models. The work draws on Fisher's model to match supply...

Purpose – Water heating is one of the major energy‐consuming operations in the lodging sector. The purpose of the current study is to estimate the energy consumed and emission associated with hot water usage, to predict the energy cost required under different hot water systems in hotels;...

This paper presents a methodology for effective operation of road management equipment. The primary goal of this research is to aid public agencies with day-to-day road management within limited financial resources. In order to demonstrate the value of this approach, we present a case study...