This paper presents a hybrid approach based on AHP and belief theory for evaluating sustainable transport solutions. The approach consists of four steps. In the first step, we identify the criteria for evaluating the transport measure. In the second step, we collect data on the criteria from...

Purpose – The purpose of this paper is to promote successful application of quality function deployment (QFD) combined with quantitative techniques in service organizations. Design/methodology/approach – The paper assesses advantages and disadvantages of implementing the QFD method in...

In today's competitive situation, with service industries sprouting at an incredible rate, managing service performance becomes an essential strategy for success and survival. The automotive service industry is one such industry where managing service performance becomes essential for successful...

The goal of the research was to evaluate the major factors affecting the decision-making process of investments made in wind power, especially in Finland, from the investors' and suppliers' point of views. The theoretical part of the current research consists of the competitive priorities of...

Since the beginning of the late 1970s an impressive number of innovative electronic banking systems have been developed and tested commercially. One of the most important issues with respect to these innovations is the choosing best electronic banking method. The aim of this paper is to rank...

The goal of the research was to evaluate the major factors affecting the decision-making process of investments made in wind power, especially in Finland, from the investors' and suppliers' point of views. The theoretical part of the current research consists of the competitive priorities of...