Purpose – To provide an interesting approach for determining interval measures, through the analytic hierarchy process, for integration with social network analysis for knowledge mapping in organizations. Design/methodology/approach – In order to develop improved organizational and business...

Purpose – To provide customer‐oriented group decision methodology for designers or developers in using quality function deployment which is based on voice of customer. Design/methodology/approach – Technical importance rating in house of quality (HoQ) should be evaluated considering both...

Purpose – With the fast growth of the internet, the development of industry portals for SMEs is becoming an increasingly important issue of economic growth. However, designing and developing efficient portals is not easy, and how to evaluate industry portals' performance has not yet been...

Technology assessment is a difficult task at the Mission Control Center (MCC). The difficulty is inherent in the unavailability of structured information and exacerbated by the lack of a systematic assessment process. New technology deployment to the MCC requires testing and certification in...

Conventionally, oil pipeline projects are evaluated thoroughly by the owner before investment decision is made using market, technical and financial analysis sequentially. The market analysis determines pipelines throughput and supply and demand points. Subsequent, technical analysis identifies...