Logistics commands a huge variety of dynamic developments, driven by technological, organizational and market changes. In particular, automation and ergonomics are promising means to increase economical, ecological and social sustainability. The publication of this research paper marks...

The purpose of this paper is to improve service quality of international freight forwarders and explore practical business solutions to enhance customer service level. Freight forwarder usually acts as an agent to source logistics service for shipper and work closely with carriers such as...