Search Results - subject:"Attribute‐level performance"

“Green” attributes and customer satisfaction : Optimization of resource allocation and performance

Slevitch, Lisa; Mathe, Kimberly; Karpova, Elena; … - In: International Journal of Contemporary Hospitality Management 25 (2013) 6, pp. 802-822

Purpose – The purpose of this paper is to address issues of performance optimization through accounting for asymmetric responses of customer satisfaction to different types of product or service attributes: core, facilitating and “green” (eco‐friendly). The primary research inquiry was...

Persistent link: https://www.econbiz.de/10014764540

"Green" attributes and customer satisfaction : optimization of resource allocation and performance

Slevitch, Lisa; Mathe, Kimberly; Karpova, Elena; … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 802-822

Persistent link: https://www.econbiz.de/10010125926

The asymmetric effect of online social networking attribute‐level performance

Sheng, Margaret L.; Hsu, Chia‐Lin; Wu, Cou‐Chen - In: Industrial Management & Data Systems 111 (2011) 7, pp. 1065-1086

by offering an empirical investigation of the asymmetric effect of OSN attribute‐level performance on behavioral …Purpose – The purpose of this paper is to examine the asymmetric effect of negative and positive attribute‐level … performance (i.e. effort expectancy, performance expectancy, social influence, facilitating conditions, flow experience, and …

Persistent link: https://www.econbiz.de/10014824341