Kumar, Amit; Bhattacharyya, Som Sekhar; Krishnamoorthy, Bala - In: Journal of Enterprise Information Management 36 (2023) 6, pp. 1556-1582
/methodology/approach This study was grounded on the dynamic capabilities (DC) and ML and AI automation-augmentation paradox literature. This … benefits from ML and AI use. Furthermore, the theoretical tension of the automation-augmentation paradox was explored … addressed the automation-augmentation paradox at the enterprise level. …