Markic, Mihael; Knickrehm, Charlotte; Ahlfeld, Christian - In: HMD Praxis der Wirtschaftsinformatik 61 (2024) 3, pp. 638-651
the salesperson is changing due to the use of artificial intelligence, it remains a central role in technical B2B sales … qualitative study with 13 interviews, we examined the influence of artificial intelligence on the role of humans in technical B2B … sales. The results indicate that the role change consists of an operational component (change in tasks and responsibilities …