Dogs are a valued part of millions of households worldwide. They also serve many functions in human societies from herding livestock to detecting drugs, explosives, or illegal wildlife to providing physical assistance or emotional support to those in need. Yet, in terms of behaviour and...

Durch die organisatorische Gestaltung sowie die Verwendung digitaler Methoden und neuer Technologien lässt sich die Effizienz der Leistungserbringung von After-Sales-Services produzierender Unternehmen ausbauen. In Abhängigkeit der jeweils vorliegenden Ausprägungen relevanter Systemelemente...

This article explores whether and how targeting industrial policy towards business services (BS) may contribute to economic development in Chile. To do so, the literature on rationales for targeted industrial policy and the relation between BS and economic development is reviewed. I stress that...

Non-audit services have become a major focus of the Big Four accounting firms. Failures in these services may impair the accounting firm's reputation as an auditor. Along with short-term reputation effects, this may induce longer-term economic consequences and reactions by the accounting firm to...

Problem Definition: We explore how to design professional services in markets that cater to customers with differential usage capabilities. Professional customers avail the service and tailor it to their use, whereas amateur customers, lacking the relevant expertise, obtain the service through a...

This research explores how customer needs dispersion influences a firm's intent to outsource, and, if the firm does decide to outsource, how it can retain the potential cost advantages offered by a third-party supplier. Customer service plays a crucial role for firms to retain customers and spur...

A buyer engages a procurement service provider (PSP) to short-list pre-screened suppliers for final selection. The PSP can exert costly effort to include promising candidates that have a higher probability to be deemed qualified by the buyer. The buyer optimizes two key decision variables in her...