Design thinking (DT) has recently gained in popularity with knowledge intensive business services (KIBS) seeking to increase innovation effectiveness. DT provides organizations with an iterative framework that supports problem-solving, using a human-centered approach to support innovation...

This is the Final Report of the study "SMART 2016/0032 - Switching of Cloud Services Providers "entrusted by the European Commission DG CONNECT to IDC and Arthur's Legal. The focus of the study is to gather evidence concerning the practices of cloud service providers in relation to data and...

In der Debatte um die Prekarisierung von Beschäftigungsverhältnissen hat die Arbeitnehmerüberlassung besondere Aufmerksamkeit auf sich gezogen (so auch Arbeitnehmerkammer Bremen 2009). Im Zuge der sogenannten Hartz-Reformen sind in den Jahren 2002 und 2003 viele restringierende Bestimmungen...

In the last decade, service design has seen a rapid diffusion, with several service design agencies established globally and commercial organizations willing to adopt it. This quick expansion is mainly due to an increasing focus of organizations on services and customer experience, building also...