Search Results - subject:"BPM capabilities"

Narrow search

Creating AI business value through BPM capabilities

Zebec, Aleš; Indihar Štemberger, Mojca - In: Business process management journal 30 (2024) 8, pp. 1-26

Persistent link: https://www.econbiz.de/10015324505

Exploring the role of new and enhanced BPM capabilities in customer experience management : does BPM matter?

Indihar Štemberger, Mojca; Bosilj Vukšić, Vesna; … - In: Business process management journal 30 (2024) 8, pp. 120-143

Persistent link: https://www.econbiz.de/10015324512

Creating AI business value through BPM capabilities

Zebec, Aleš; Indihar Štemberger, Mojca - In: Business Process Management Journal 30 (2024) 8, pp. 1-26

investigating the mediating role of Business Process Management (BPM) capabilities. Design/methodology/approach The integrative …

Persistent link: https://www.econbiz.de/10015341731

Exploring the role of new and enhanced BPM capabilities in customer experience management: does BPM matter?

Indihar Štemberger, Mojca; Bosilj Vukšić, Vesna; … - In: Business Process Management Journal 30 (2024) 8, pp. 120-143

sufficient conditions. The aim of this research is to shed light on the research gap concerning which BPM capabilities …. Findings The results show that traditional BPM capabilities are a necessary condition for CXM, but with minor significance …

Persistent link: https://www.econbiz.de/10015341761