Search Results - subject:"BUSINESS PROCESS OUTSOURCING"

Business process outsourcing : the Philippine experience

Gonzales, J. Xavier - In: Philippine Review of Economics 43 (2006) 1, pp. 237-247

This paper seeks to benchmark the Philippines and India in a global outsourcing space for information technology (IT) and IT-enabled services (ITES) to elicit lessons learned from national competitive positioning and strategy execution. It characterizes the ITES industry's size, share of...

Persistent link: https://www.econbiz.de/10008672449

Resilience and recovery: The Philippine ITâ€“BPO industry during the global crisis

Abara, Anna Charmaine; Heo, Yoon - In: International Area Studies Review 16 (2013) 2, pp. 160-183

The Philippine business process outsourcing industry is poised to be a significant sector contributing to the countryâ … information technologyâ€“business process outsourcing industryâ€™s performance during the crisis by assessing the post … that is essential in developing the Philippines into a business process outsourcing center of excellence. …

Persistent link: https://www.econbiz.de/10011137997

Employability of offshore service sector workers in the Philippines: opportunities for upward labour mobility or dead-end jobs?

Beerepoot, Niels; Hendriks, Mitch - In: Work, Employment & Society 27 (2013) 5, pp. 823-841

Critical concerns have been raised about the quality of employment in the offshore service sector in developing countries, suggesting that many activities have an inherent paradox of highly educated workers performing low-skilled jobs. Based on empirical data collected in the offshore service...

Persistent link: https://www.econbiz.de/10010891322

Strategies for sustaining the edge in offshore outsourcing of services: the case of India

Javalgi, Rajshekhar (Raj) G.; Benoy Joseph, W.; Granot, Elad - In: Journal of Business & Industrial Marketing 28 (2013) 6, pp. 475-486

from the current position (e.g. supplier of business process outsourcing services) to a role of knowledge leader by … primarily a destination for low‐end business process outsourcing (BPO) to that of a co‐equal, high value‐adding partner or …

Persistent link: https://www.econbiz.de/10014843984

The right to organize in the Philippine business process outsourcing industry

Patalinghug, Jason - In: Forum for social economics 42 (2013) 2/3, pp. 248-256

Persistent link: https://www.econbiz.de/10010235489

Trust repair in business process outsourcing : a multi-case study in China

Li, Jinghua; Li, Zongcheng; Ye, Qianyin; Lin, Li - In: The journal of high technology management research 24 (2013) 2, pp. 88-99

Persistent link: https://www.econbiz.de/10010222088

Call center offshoring performance management : investigating opportunistic behavior in BPO

Ibrahim, Sherwat Elwan; Hanafi, Ahmed - In: Strategic outsourcing : an International journal 6 (2013) 3, pp. 292-312

Persistent link: https://www.econbiz.de/10010230148

Strategies for sustaining the edge in offshore outsourcing of services : the case of India

Javalgi, Rajshekhar G.; Joseph, W. Benoy; Granot, Elad; … - In: The journal of business & industrial marketing 28 (2013) 6, pp. 475-486

Persistent link: https://www.econbiz.de/10009790093

Employability of offshore service sector workers in the Philippines : opportunities for upward labour mobility or dead-end jobs?

Beerepoot, Niels; Hendriks, Mitch - In: Work, employment & society : a journal of the British … 27 (2013) 5, pp. 823-841

Persistent link: https://www.econbiz.de/10010210964

Offshoring business process services and governance control mechanisms : an examination of service providers from India

Jayaraman, Vaidyanathan; Narayanan, Sriram; Luo, Yadong; … - In: Production and operations management : an international … 22 (2013) 2, pp. 314-334

Persistent link: https://www.econbiz.de/10009745641