Search Results - subject:"BUSINESS PROCESS OUTSOURCING"

The impact of business outsourcing on corporate real estate in India

Naidu, Kiran; Reed, Richard; Heywood, Chris - 2005

Driven by Western companies' requirements for efficiency and effectiveness, a trend towards outsourcing of business activities to India and other low-cost countries commenced in the early 1990s and has continued to grow at a surprisingly fast pace. In a relatively short timeframe India has...

Persistent link: https://www.econbiz.de/10009484143

Sustaining Philippine Advantage in Business Process Outsourcing

Rodolfo, Ceferino S. - 2005

This study looked at the sustainability of the growth and development of business process outsourcing (BPO) in the …

Persistent link: https://www.econbiz.de/10011429818

Sustaining Philippine Advantage in Business Process Outsourcing

Rodolfo, Ceferino S. - Philippine Institute for Development Studies (PIDS), … - 2005

This study looked at the sustainability of the growth and development of business process outsourcing (BPO) in the …

Persistent link: https://www.econbiz.de/10005439682

Sustaining Philippine Advantage in Business Process Outsourcing

Rodolfo, Ceferino S. - East Asian Bureau of Economic Research (EABER) - 2005

This study looked at the sustainability of the growth and development of business process outsourcing (BPO) in the …

Persistent link: https://www.econbiz.de/10009363490

Professionalism â€˜from belowâ€™: mobilization potential in Indian call centres

Vaidyanathan, Brandon - In: Work, Employment & Society 26 (2012) 2, pp. 211-227

While the ideology of professionalism is criticized by scholars as a tool of managerial control, the contestable and situated nature of its meaning can weaken this mechanism. Drawing on interviews with Indian call centre employees, the present study reveals how professionalism is understood by...

Persistent link: https://www.econbiz.de/10011137247

A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India

Pereira, Vijay; Anderson, Valerie - In: Journal of World Business 47 (2012) 2, pp. 223-231

Human resources offshoring (HRO) forms a significant part of the Indian business process offshoring (BPO) market. This paper assesses HRM in the emergent HRO sector. Longitudinal case-study research enables an in-depth examination of the development of HRM practices in an HRO organization where...

Persistent link: https://www.econbiz.de/10010875144

Business process outsourcing industry in India: additional benefits of a CSR approach

Dzever, S. - In: Strategic Direction 28 (2012) 11

Persistent link: https://www.econbiz.de/10015011923

Linking turnover reasons to family profiles for IT/BPO employees in India

Boyar, Scott L.; Valk, Reimara; Maertz, Carl P.; Sinha, … - In: Journal of Indian Business Research 4 (2012) 1, pp. 6-23

process outsourcing (IT/BPO) sector, and the study included a single‐country. Future studies can focus on multiple industries …/implications – The measures in this study were cross‐sectional, participants were employees in the information technology/business …

Persistent link: https://www.econbiz.de/10014874939

Six Sigma, quality management systems and the development of organisational learning capability : Evidence from four business process outsourcing organisations in India

Malik, Ashish; Blumenfeld, Stephen - In: International Journal of Quality & Reliability Management 29 (2012) 1, pp. 71-91

its organisational learning capability (OLC), especially in the business process outsourcing (BPO) environment of a …

Persistent link: https://www.econbiz.de/10014800677

Hybrid relational-contractural governance for business process outsourcing

Rai, Arun; Keil, Mark; Hornyak, Rob; Wüllenweber, Kim - In: Journal of management information systems : JMIS 29 (2012/13) 2, pp. 213-256

Persistent link: https://www.econbiz.de/10009710942