Six Sigma and Business Process Management are two concepts that became highly regarded in the last couple years through their perspective on how organizations can manage and continuously improve their processes. These two, are approached in research mainly separately, and only at seldom times we...

Modern strategic techniques have been increasingly applied in recent years, both in manufacture and retail, individually or concurrently. The main goal of their application in the retail business is continuous improvement, in particular by reducing costs of competitiveness and (business and...

An attempt has been made to investigate the mediating role of OCBs in culture and turnover intentions. Data was collected from 15 BPO units located in Chandigarh. Findings revealed that OCBs of employees in the BPO sector are mainly sensitive to four dimensions of organizational culture viz....