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Search: subject:"Bad-Mouthing Behavior"
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Bad-Mouthing Behavior
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Beschwerdemanagement
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Beziehungsmarketing
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Compensation
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Marketing letters : a journal of research in marketing
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Money for nothing : the impact of compensation on customers' bad-mouthing in service recovery encounters
Arsenovic, Jasenko
;
Edvardsson, Bo
;
Otterbring, Tobias
; …
- In:
Marketing letters : a journal of research in marketing
34
(
2023
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10014265992
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