Liu, Bingjie; Pennington-Gray, Lori; Klemmer, Louisa - In: Journal of Hospitality and Tourism Technology 6 (2015) 2, pp. 102-112
media for hotels facing a bed bug crisis and/or other health-related crises. Findings – This paper discusses the use of … social media at different phases of managing a bed bug crisis, which include risk reduction, readiness, response and recovery … can manage the bed bug crisis and other crises of this kind by incorporating social media into their crisis management …
