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Search: subject:"Behavior-based control system"
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Behavior-based control system
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Outcome-based control system
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Work engagement
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Deep acting
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Emotional labor
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Leistungsmotivation
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Organizational control system
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Organizational dehumanization
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Arbeitsverhalten
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Controlling
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Job crafting
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Management control
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Organizational behaviour
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Hur, Won-Moo
3
Chung, June-ho
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Park, Hyewon
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Shin, Yuhyung
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Journal of service theory and practice
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Journal of Service Theory and Practice
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ECONIS (ZBW)
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Unlocking emotional labor : how organizational control systems shape frontline service employees' emotional labor
Hur, Won-Moo
;
Park, Hyewon
;
Chung, June-ho
- In:
Journal of service theory and practice
34
(
2024
)
6
,
pp. 915-940
Persistent link: https://www.econbiz.de/10015198402
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2
Unlocking emotional labor: how organizational control systems shape frontline service employees’ emotional labor
Hur, Won-Moo
;
Park, Hyewon
;
Chung, June-ho
- In:
Journal of Service Theory and Practice
34
(
2024
)
6
,
pp. 915-940
-based control system (OBCS) and a
behavior-based
control
system
(BBCS), trigger work engagement rather than organizational …
Persistent link: https://www.econbiz.de/10015352778
Saved in:
3
How and when does job crafting contribute to franchised restaurant managers' service performance? : the moderation of headquarter control systems
Hur, Won-Moo
;
Shin, Yuhyung
;
Hwang, Hansol
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 378-399
Persistent link: https://www.econbiz.de/10013273024
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