Search Results - subject:"Behavioral operations"

The value of response time information in supply chain bargaining

Chen, Fadong; Zhao, Yingshuai; Thonemann, Ulrich - In: Manufacturing & service operations management : M & SOM 25 (2023) 1, pp. 19-35

Persistent link: https://www.econbiz.de/10014299483

Empirical studies on the impact of booking status on customers’ choice behavior in online appointment systems

Kaluza, Isabel; Voigt, Guido; Paetz, Friederike - In: Journal of Business Economics 94 (2023) 2, pp. 187-224

We consider customers' choice behavior in online appointment systems. In three online experiments, we investigate whether and to what extent customers are impacted by the number of available slots by asking subjects to choose between two providers of several service areas with different...

Persistent link: https://www.econbiz.de/10015325422

Production quality and pricing strategy for substitutable products under comparison effects

Yue, Huanyu; Xu, Yifan - In: Journal of management science and engineering 8 (2023) 4, pp. 529-557

Comparison effects have been studied extensively in many fields. In particular, existing operations management articles have discussed the impact of comparison effects on enterprises' production and pricing decisions. Research has also shown that consumers' purchasing decisions are primarily...

Persistent link: https://www.econbiz.de/10014504642

The effect of acute stress on humanitarian supplies management

Burkhardt, Maximilian; Nitsch, Felix Jan; Spinler, Stefan; … - In: Production and operations management : the flagship … 32 (2023) 8, pp. 2546-2559

Persistent link: https://www.econbiz.de/10014328709

Queue configurations and operational performance : an interplay between customer ownership and queue length awareness

Song, Hummy; Armony, Mor; Roels, Guillaume - 2023 - Revised version of 2022/55/TOM/ACGRE

Persistent link: https://www.econbiz.de/10014248284

Don't fake it if you can't make it : driver misconduct in last mile delivery

Arora, Srishti; Choudhary, Vivek; Kireyev, Pavel - 2023 - Revised version of 2022/32/TOM/MKT

Persistent link: https://www.econbiz.de/10014293278

Intertemporal spillovers in consumer experiences : empirical evidence and service design implications

Deshmane, Abhishek; Martínez-de-Albéniz, Victor; … - 2023

Persistent link: https://www.econbiz.de/10014419383

Queue configurations and operational performance : an interplay between customer ownership and queue length awareness

Song, Hummy; Armony, Mor; Roels, Guillaume - 2023 - Revised version of 2023/17/TOM/ACGRE

Persistent link: https://www.econbiz.de/10014419385

Decision making under service-level contracts : the role of cost saliency

Bolton, Gary E.; Bonzelet, Sabrina; Stangl, Tobias; … - In: Production and operations management : the flagship … 32 (2023) 4, pp. 1243-1261

Persistent link: https://www.econbiz.de/10014266272

Empirical studies on the impact of booking status on customers’ choice behavior in online appointment systems

Kaluza, Isabel; Voigt, Guido; Paetz, Friederike - In: Journal of Business Economics 94 (2023) 2, pp. 187-224

Persistent link: https://www.econbiz.de/10015404668