Using laboratory experiments, we study how communication media affect cooperation in a supply chain when the buyer has private information about the end-customer demand. We show that coordinating contracts (quantity discount) combined with efficient means to electronically share private...

Through a large-scale field experiment with 393,036 customers considering opening a credit card account with a nationwide retail bank, we investigate how providing transparency into an offering’s tradeoffs affects subsequent rates of customer acquisition and long-run engagement. Although we...