Purpose Globalization and liberalization of the world economy have leveled the field for all competitors across the globe. To face global competition successfully, SMEs have to break their isolation in the value chain. To overcome the dynamic challenges of the market, supply chain management can...

Purpose – Environmental turbulence including rapid changes in technology and markets has resulted in the need for new approaches to performance measurement and benchmarking. There is a need for studies that attempt to measure and benchmark upstream, leading or developmental aspects of...