Search Results - subject:"Blueprinting"

Analyzing Public Service Processes from Customer and Employee Perspectives by Using Service Blueprinting and Business Process Modelling

Buics, László; Eisinger Balassa, Boglárka - 2020

as a whole (contact affair procedures in case of patchwork families) with Service Blueprinting and Business Process …

Persistent link: https://www.econbiz.de/10012288765

Analyzing public service processes from customer and employee perspectives by using service blueprinting and business process modelling

Buics, László; Eisinger Balassa, Boglárka - In: Proceedings of the ENTRENOVA - ENTerprise REsearch … 6 (2020) 1, pp. 195-211

as a whole (contact affair procedures in case of patchwork families) with Service Blueprinting and Business Process …

Persistent link: https://www.econbiz.de/10012542979

A blueprinting approach to service innovation in private educational institutions

Kim, Youn Sung; Lee, DonHee; Cha, Ju hang - In: International Journal of Quality Innovation 3 (2017) 2, pp. 1-11

This study proposes an efficient service delivery system using a blueprinting approach to service innovation in private … educational institutions. This case study presents a flow chart based on administration blueprinting of a private preparatory … implementation of service blueprinting in private educational institutions. The study results are expected to help improve customer …

Persistent link: https://www.econbiz.de/10011808321

A blueprinting approach to service innovation in private educational institutions

Kim, Youn Sung; Lee, DonHee; Cha, Ju hang - In: International journal of quality innovation 3 (2017) 2, pp. 1-11

Persistent link: https://www.econbiz.de/10011747584