Purpose – The purpose of this paper is to propose an organisational structure not based on power and control but on the organic and functional processes of the front line. Design/methodology/approach – These ideas arose from discussions about the roles and training needs of frontline...

Purpose – The steady incline in oil prices combined with the recent credit crisis and downturns in financial markets has driven organizations to re‐evaluate their manufacturing processes and bottom line. The purpose of this paper is to suggest a bottom‐up approach that may be used by firms...

Purpose – This paper aims to develop a multi‐criteria approach for determining business models in bottom‐of‐the‐pyramid (BOP) markets. Design/methodology/approach – Analytic network process (ANP) was employed to construct a decision‐making model of quantitative and qualitative...

Purpose – This study aims to identify means to overcome some of the current problems in public service productivity measurement. The objective is to develop a new method for measuring productivity in large public organizations. Design/methodology/approach – The research is carried out as a...

This article considers the nature and role of leadership in three ideal types of public management innovation: politically‐led responses to crises, organizational turnarounds engineered by newly‐appointed agency heads, and bottom‐up innovations initiated by front‐line public servants and...

Suggests six steps towards helping your boss make better decisions. Outlines each step and uses brief conversations to demonstrate how the step can be achieved effectively. Summarizes the six steps, breaking them down into various elements.

It is suggested that change can be more successfully introduced from the bottom up than from the top down. Careful attention to the eeds of subordinates is not enough; the employee must play a major part in decision taking. Detailed knowledge normally resides with those closest to the work,...