The objective of this article is to analyse the implementation of BPR in e-commerce platforms by measuring the level of customer satisfaction. The issues tested involve: how customers perceive the BPR objectives in e-commerce platforms; time used for diverse transactions before and after BPR;...

Purpose – Nowadays, especially after the recent financial downturn, companies are looking for much more efficient and creative business processes management. They need to place better solutions on the market in less time and with lower costs. Companies are achieving these goals of efficiency...

Purpose – It is very complicated to keep the business processes under control since the business processes change rapidly and thus flexibility is an important attribute which businesses should possess in order to respond to rapid changes in the business environment. The purpose of this paper...

This paper presents an empirically validated conceptual model of Business Process Management(BPM) to enable the pursuit of BPM theory. Phase One of the research focussed on the development of an initial model of BPM, derived from a synthesis of current literature. Thismodel consists of five key...