Wu, Jing; Sun, Shaolong; Wang, Shouyang - In: Data science and management : DSM 7 (2024) 3, pp. 164-180
Understanding the relationship between attribute performance (AP) and customer satisfaction (CS) is crucial for the …-linear relationships and that there is a dynamic asymmetric effect between AP and CS, as identified by the dynamic AIPA model. This study … enhances our understanding of the relationship between AP and CS and contributes to the literature on the hotel service …