Pérez, Andrea; del Bosque, Ignacio Rodríguez - In: BRQ Business Research Quarterly 18 (2015) 2, pp. 127-141
Summary This paper discusses the formation process of CSR images from a customer perspective. It analyses the influence of company-CSR coherence, motivational attribution and corporate credibility in the way customers evaluate CSR images in the banking industry. It also describes the impact of...