Search Results - subject:"CUSTOMER SERVICE"

The power of AI : enhancing customer loyalty through satisfaction and efficiency

Singh, Pragya; Singh, Vandana - In: Cogent business & management 11 (2024) 1, pp. 1-14

In the rapidly evolving landscape of customer service, integrating AI-powered solutionshas emerged as a game …-changer. This study delves into the intricate dynamics of AI-Powered Customer Service and its profound impact on customer loyalty … individuals with recent experiences with AI-powered customer service within the last six months. The findings provide compelling …

Persistent link: https://www.econbiz.de/10014526490

The nexus between customer service platforms (SMS) and customer satisfaction in the retail clothing stores

Chiguvi, Douglas - 2023

Persistent link: https://www.econbiz.de/10014281623

More than a bot? : the impact of disclosing human involvement on customer interactions with hybrid service agents

Gnewuch, Ulrich; Morana, Stefan; Hinz, Oliver; Kellner, Ralf - In: Information systems research : ISR 35 (2024) 3, pp. 936-955

Persistent link: https://www.econbiz.de/10015192713

Chatbot to support the customer service process

Smutek, Tomasz; Marczuk, Marcin; Jarmuł, Michał; … - In: European research studies 27 (2024), pp. 160-168

Persistent link: https://www.econbiz.de/10014543787

Enhancing customer service in shopping malls with an advanced chatbot-integrated concierge device

Maj, Michał; Dmowski, Artur; Nowak, Ryszard; … - In: European research studies 27 (2024), pp. 169-178

Persistent link: https://www.econbiz.de/10014543790

Ai-driven chatbots in CRM : economic and managerial implications across industries

Khneyzer, Chadi; Boustany, Zaher; Dagher, Jean - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-16

disruptive approach to customer service, and as such, unfolded with economic and managerial ramifications in CRM. Given the …

Persistent link: https://www.econbiz.de/10015071505

Capturing OTT users in an emerging market : insights on quality of OTT service and behavioral intentions through extended technology acceptance model

Kim, Yanghee; Oyunbold, Bodibold; Roh, Taewoo - In: Journal of retailing and consumer services 81 (2024), pp. 1-11

Persistent link: https://www.econbiz.de/10015116755

Impact of transformational leadership on service delivery behaviours of frontline service employees

Jauhari, Hemang; Kumar, Manish; Pandey, Jayesh - In: Journal of retailing and consumer services 79 (2024), pp. 1-15

Persistent link: https://www.econbiz.de/10015098526

When language matters

Packard, Grant; Li, Yang; Berger, Jonah - In: Journal of consumer research : JCR ; an … 51 (2024) 3, pp. 634-653

Persistent link: https://www.econbiz.de/10015338600

Organizational factors affecting successful implementation of chatbots for customer service

Zhang, Juliana J. Y.; Følstad, Asbjørn; Bjørkli, Cato A. - In: Journal of internet commerce 22 (2023) 1, pp. 122-156

Persistent link: https://www.econbiz.de/10013547781