Flumerfelt, Shannon; Calvo-Amodio, Javier; Porter, J. David - In: Measuring Business Excellence 21 (2017) 3, pp. 214-224
Purpose The purpose of this paper is to present a framework, the CX Framework, for organizational sensemaking of … analysis and empirical testing. Findings The findings on the CX Framework were that organizational sensemaking was aligned with … performance management theory and was enhanced with the use of the CX Framework. Research limitations/implications The research …
