Hoverstadt, Patrick; Kendrick, Ian; Morlidge, Steve - In: Measuring Business Excellence 11 (2007) 1, pp. 27-32
Purpose – The paper sets out to apply the concepts of cybernetics and the control of probabilistic systems to the issue … years but has proved remarkably resistant to change. Systems ideas, particularly those emanating in the field of cybernetics …” approaches to performance measurement in organizations and demonstrates how the application of cybernetics concepts can address …