call center employees. By conducting a cross-sectional study involving 201 call center employees working in-person and … implications for the call center work environment. Our findings revealed that a transactional psychological contract has a negative … towards these organizations. To promote healthy work relationships and well-being among call center employees, we suggest the …

agents and customer prioritization needed for a call center system using big data analytics and discrete event simulations to … improve customer satisfaction. The study was carried out based on data from a leading heating and ventilation company’s call … center. The K-means clustering technique was used to determine customer segmentation on 6-million-customer data. For …

the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for … business patronage. Unfortunately, the pressures associated with the role of the call center agent have made staff attrition a … norm in the industry. While this does not augur well for the call center or the organizations that they serve, the role of …