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  • Search: subject:"Call Center"
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Year of publication
Subject
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Callcenter 720 Call centre 688 Call Center 184 USA 132 United States 130 Deutschland 113 Germany 102 Beziehungsmarketing 84 Relationship marketing 84 India 74 Indien 73 Unternehmen 71 Kundenservice 70 Customer service 69 Theorie 68 Theory 65 Outsourcing 63 Arbeitsbedingungen 53 Dienstleistungsqualität 52 Service quality 52 Management 46 Human Resource Management 43 Personalmanagement 43 Warteschlangentheorie 43 Arbeitszufriedenheit 42 Queueing theory 39 Working conditions 38 Job satisfaction 35 Großbritannien 29 Personaleinsatzplanung 29 United Kingdom 28 Arbeitsorganisation 26 Australia 26 Australien 26 Customer satisfaction 26 Kundenzufriedenheit 26 Crew scheduling 25 Auslandsverlagerung 24 Offshoring 24 Arbeitskräfte 23
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Online availability
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Free 206 Undetermined 21
Type of publication
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Article 580 Book / Working Paper 366 Journal 7 Other 3
Type of publication (narrower categories)
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Article in journal 396 Aufsatz in Zeitschrift 396 Aufsatz im Buch 132 Book section 132 Graue Literatur 73 Non-commercial literature 73 Working Paper 61 Arbeitspapier 54 Hochschulschrift 42 Thesis 41 Collection of articles of several authors 21 Sammelwerk 21 Case study 20 Fallstudie 20 Dissertation u.a. Prüfungsschriften 12 Aufsatzsammlung 11 Konferenzschrift 8 Advisory report 4 Amtsdruckschrift 4 Collection of articles written by one author 4 Government document 4 Guidebook 4 Gutachten 4 Ratgeber 4 Sammlung 4 Bibliographie 3 Article 2 Conference proceedings 2 Glossar enthalten 2 Glossary included 2 Wörterbuch 2 Bibliografie enthalten 1 Bibliography included 1 Company information 1 Conference paper 1 Erlebnisbericht 1 Firmeninformation 1 Forschungsbericht 1 Kartenmaterial 1 Konferenzbeitrag 1
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Language
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English 585 German 304 Undetermined 56 French 5 Italian 3 Spanish 3 Russian 1 Swedish 1
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Author
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Doellgast, Virginia 14 Weinkopf, Claudia 13 D'Cruz, Premilla 12 Holtgrewe, Ursula 11 Noronha, Ernesto 11 Burgess, John 10 Connell, Julia 10 Stolletz, Raik 10 Gans, Noah 9 Helber, Stefan 9 Sauermann, Jan 9 Schietinger, Marc 9 Taylor, Phil 9 Mirchandani, Kiran 8 Russell, Bob 8 Bhulai, Sandjai 7 Bittner, Susanne 7 Grip, Andries de 7 Menzler-Trott, Eckart 7 Shen, Haipeng 7 Wieland, Rainer 7 Aparicio-Valverde, Mireia 6 Batt, Rosemary L. 6 Hannif, Zeenobiyah 6 Holst, Hajo 6 Köller, Frank 6 L'Ecuyer, Pierre 6 Scholarios, Dora 6 Scupin, Yvonne 6 Shumsky, Robert A. 6 Akşin, O. Z. 5 Breitner, Michael H. 5 Burmann, Christoph 5 Coussement, Kristof 5 Cueni, Reto 5 Dallery, Yves 5 Farenhorst-Yuan, Taoying 5 Frey, Bruno S. 5 Greff, Günter 5 Heidergott, Bernd 5
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Institution
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Universität <Wuppertal> / Fachbereich Wirtschafts- und Sozialwissenschaften 7 Ecmc, Europäisches Zentrum für Medienkompetenz <Marl> 5 Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft 5 Call-Center-Forum Deutschland 3 Faculteit Economie en Bedrijfskunde, Universiteit Gent 3 Deutscher Direktmarketing-Verband 2 Institut Arbeit und Technik <Gelsenkirchen> 2 Institut für Wirtschaftsinformatik, Wirtschaftswissenschaftliche Fakultät 2 Mathematica Policy Research 2 Arbeiterwohlfahrt Bezirksverband Oberbayern 1 Bell Laboratories <Murray Hill, NJ> 1 Bergische Universität <Wuppertal> / Lehrstuhl für Betriebswirtschaftslehre - Rechnergestütztes Controlling 1 Books on Demand GmbH <Norderstedt> 1 Bundesanstalt für Arbeitsschutz und Arbeitsmedizin 1 Centre Interuniversitaire de Recherche en Analyse des Organisations (CIRANO) 1 Conference Exploring the Dimensions of Self-Suffiency for New Brunswick <2008, Fredericton> 1 DEUTSCHE LEASING AG <BAD HOMBURG> 1 Deutschland / Bundesministerium für Wirtschaft und Technologie 1 Development Centre of the Organisation for Economic Co-operation and Development 1 Forschungs- und Beratungsstelle Arbeitswelt <Wien> 1 Fraunhofer-Institut für Arbeitswirtschaft und Organisation <Stuttgart> 1 INSEAD-Wharton Alliance Center for Global Research & Development 1 INTARGIA Managementberatung GmbH 1 Initiative Neue Qualität der Arbeit 1 Innovationsforum <Berufsverband Information Bibliothek> <2000, Leipzig> 1 Institut Arbeit und Technik 1 Institut für Arbeitswissenschaft, Fabrikautomatisierung und Fabrikbetrieb <Magdeburg> / Abteilung Arbeitswissenschaft und Arbeitsgestaltung 1 Institut für Technikfolgen-Abschätzung (ITA), Österreichische Akademie der Wissenschaften 1 KGSt <Köln> 1 Leibniz Universität Hannover 1 MMB - Michel Medienforschung und Beratung 1 New Brunswick and Atlantic Studies Research and Development Centre <Fredericton> 1 Nordrhein-Westfalen / Ministerium für Wirtschaft und Mittelstand, Energie und Verkehr 1 O. E. C. D. Development Centre 1 Prospektiv GmbH <Dortmund> 1 Southern Agricultural Economics Association - SAEA 1 Springer International Publishing AG 1 The Wharton Financial Institutions Center 1 Tinbergen Institute 1 Tinbergen Instituut 1
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Published in...
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New technology, work and employment 13 Sozialforschungsstelle Dortmund - Publikationen 13 Manufacturing & service operations management : M & SOM 12 Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ) 11 Management Science 11 Management science : journal of the Institute for Operations Research and the Management Sciences 10 The international journal of human resource management 10 Borders in service : enactments of nationhood in transnational call centres 9 European journal of industrial relations 9 International employment relations review 9 Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch] 8 Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen 8 Human relations 8 The next available operator : managing human resources in Indian business process outsourcing industry 8 Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen 7 European journal of operational research : EJOR 7 ILR review : the journal of work and policy 7 Journal of vocational behavior 7 OR spectrum : quantitative approaches in management 7 Work, employment & society : a journal of the British Sociological Association 7 Academy of Management journal : AMJ 6 Discussion paper series / IZA 5 Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde 5 Manufacturing & Service Operations Management 5 Production and operations management : an international journal of the Production and Operations Management Society 5 RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen 5 The journal of industrial relations : the journal of the Industrial Relations Society of Australia 5 Working paper / National Bureau of Economic Research, Inc. 5 Employee relations 4 Industrial relations : a journal of economy & society 4 Industrial relations journal 4 International journal of services and operations management 4 Journal of business research : JBR 4 Managing service quality : MSQ ; an international journal 4 Omega : the international journal of management science 4 Schriftenreihe innovatives Dienstleistungsmanagement 4 The journal of services marketing 4 The service industries journal 4 Economic and industrial democracy : EID ; an international journal 3 European management journal 3
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Source
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ECONIS (ZBW) 731 USB Cologne (EcoSocSci) 116 USB Cologne (business full texts) 49 RePEc 45 EconStor 9 BASE 6
Showing 1 - 10 of 956
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Statistical and economic evaluation of time series models for forecasting arrivals at call centers
Bastianin, Andrea; Galeotti, Marzio; Manera, Matteo - In: Empirical economics : a journal of the Institute for … 57 (2019) 3, pp. 923-955
Persistent link: https://www.econbiz.de/10012214837
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Optimal size of a rental inventory with items available from a secondary source : a model with non-stationary probabilities
Epstein, Leonardo D.; González, Eduardo; Sepúlveda, Abdón - In: Operations research and systems : XVIII …, (pp. 371-390). 2020
Persistent link: https://www.econbiz.de/10012167858
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Workplace knowledge flows
Sandvik, Jason; Saouma, Richard; Seegert, Nathan; … - 2020
Persistent link: https://www.econbiz.de/10012180327
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Calling for a multisensory perspective on customer service co-creation
Fließ, Sabine; Dyck, Stefan; Volkers, Maarten - In: Perspektiven des Dienstleistungsmanagements : aus Sicht …, (pp. 77-104). 2020
Persistent link: https://www.econbiz.de/10012224469
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Job satisfaction and turnover intentions among Indian call center agents : exploring the role of emotional intelligence
Feyerabend, Rich; Herd, Ann M.; Choi, Namok - In: The psychologist-manager journal : official journal of … 21 (2018) 2, pp. 106-129
Persistent link: https://www.econbiz.de/10011919868
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Agent-based queuing model for call center forecasting and management optimization
Niu, Gao; Vadiveloo, Jeyaraj; Xu, Mengnong - In: Advances in business and management forecasting 13 (2019), pp. 121-133
Persistent link: https://www.econbiz.de/10012154914
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Knowledge management from the organizational culture in call centers in Manizales
Marulanda Echeverry, Carlos Eduardo; Bedoya Herrera, … - In: Cuadernos de administración : quarterly publication of … 35 (2019) 63, pp. 15-25
Persistent link: https://www.econbiz.de/10012253823
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Exploring the influence of the human factor on customer satisfaction in call centres
Chicu, Dorina; Mar Pàmies, Maria del; Ryan, Gerard; … - In: Business research quarterly : BRQ 22 (2019) 2, pp. 83-95
The aim of this study is to explore the human or employee-related factors that shape customer satisfaction in the context of call centres. The literature review draws from a range of disperse disciplines including Service Quality, Human Resource Management and Marketing. The empirical study...
Persistent link: https://www.econbiz.de/10012015931
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Institutions as constraints and resources : explaining cross‐national divergence in performance management
Doellgast, Virginia; Marsden, David - In: Human resource management journal 29 (2019) 2, pp. 199-216
Persistent link: https://www.econbiz.de/10012025072
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Conceptualizing calling : cluster and taxometric analyses
Shimizu, Adelyn B.; Dik, Bryan J.; Conner, Bradley T. - In: Journal of vocational behavior 114 (2019), pp. 7-18
Persistent link: https://www.econbiz.de/10012118832
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