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Call
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Controlling : ein Modell für die Planung, Kontrolle und Steuerung von Kundenservice-Centern
Schümann, Florian
;
Tisson, Horst
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003212143
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Call
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- Entwicklungsstand und Perspektiven : eine Literaturanalyse
Bittner, Susanne
(
contributor
)
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2000
Persistent link: https://www.econbiz.de/10001499952
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