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~type_genre:"Hochschulschrift"
~type_genre:"Gutachten"
~subject:"Kundenorientierung"
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Superior customer experience in voice-to-voice encounters : insights from three studies regarding interaction and
call
center
management
Bartsch, Silke
-
2012
Persistent link: https://www.econbiz.de/10009526219
Saved in:
2
Collaborative Browsing für internetbasierte Service- und Supportprozesse
Lassmann, Andreas
-
2009
Persistent link: https://www.econbiz.de/10003902088
Saved in:
3
Service- und Ereignisorientierung im Contact-Center : Entwicklung eines Referenzmodells zur Prozessautomatisierung
Jobst, Daniel
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10008659543
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