//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Arbeitspapier"
~type_genre:"Book section"
~person:"Mandelbaum, Avishai"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Call centre"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Call centre
4
Callcenter
4
Queueing theory
3
Warteschlangentheorie
3
Statistical method
2
Statistische Methode
2
Bank
1
Dienstleistungsinnovation
1
Israel
1
Service innovation
1
more ...
less ...
Type of publication
All
Article
2
Book / Working Paper
2
Type of publication (narrower categories)
All
Arbeitspapier
Book section
Article in journal
3
Aufsatz in Zeitschrift
3
Aufsatz im Buch
2
Graue Literatur
2
Non-commercial literature
2
Working Paper
2
more ...
less ...
Language
All
English
4
Author
All
Mandelbaum, Avishai
Sauermann, Jan
8
Mirchandani, Kiran
7
Heinz, Matthias
5
Jeworrek, Sabrina
5
Mertins, Vanessa
5
Rowold, Jens
5
Schumacher, Heiner
5
Sutter, Matthias
5
Collewet, Marion
4
Cueni, Reto
4
D'Cruz, Premilla
4
Frey, Bruno S.
4
Grip, Andries de
4
Neckermann, Susanne
4
Noronha, Ernesto
4
Taylor, Phil
4
Bain, Peter
3
Coussement, Kristof
3
Gans, Noah
3
Holtgrewe, Ursula
3
Poster, Winifred R.
3
Russell, Bob
3
Sandvik, Jason
3
Saouma, Richard
3
Seegert, Nathan
3
Sieben, Inge Josephina Petra
3
Van den Poel, Dirk
3
Back, Andrea
2
Batt, Rosemary L.
2
Bhulai, Sandjai
2
Bloom, Nicholas
2
Brown, Lawrence
2
Budhwar, Pawan S.
2
Das, Diya
2
Dharwadkar, Ravi
2
Doellgast, Virginia
2
Durbin, Susan
2
Farenhorst-Yuan, Taoying
2
Garlick, Robert
2
more ...
less ...
Institution
All
The Wharton Financial Institutions Center
1
Published in...
All
Working papers / Financial Institutions Center
2
Advances in services innovations
1
Service science, management and engineering : education for the 21st Century
1
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service engineering of call centers : research, teaching, and practice
Zeltyn, Sergey
;
Mandelbaum, Avishai
- In:
Service science, management and engineering : education …
,
(pp. 317-327)
.
2008
Persistent link: https://www.econbiz.de/10003827990
Saved in:
2
Service engineering in action: the Palm/Erlang-A queue, with applications to call centers
Mandelbaum, Avishai
;
Zeltyn, Sergey
- In:
Advances in services innovations
,
(pp. 17-45)
.
2007
Persistent link: https://www.econbiz.de/10003387944
Saved in:
3
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2004
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
Saved in:
4
Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
-
2003
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->