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~person:"Pot, Auke"
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contact centers
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multiskill call centers
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skill-based routing
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A Simple Staffing Method for Multiskill
Call
Centers
Pot, Auke
;
Bhulai, Sandjai
;
Koole, Ger
- In:
Manufacturing & Service Operations Management
10
(
2008
)
3
,
pp. 421-428
We study a simple method for staffing in multiskill
call
centers
. The method has short computation times and determines …
Persistent link: https://www.econbiz.de/10009218554
Saved in:
2
Simple Methods for Shift Scheduling in Multiskill
Call
Centers
Bhulai, Sandjai
;
Koole, Ger
;
Pot, Auke
- In:
Manufacturing & Service Operations Management
10
(
2008
)
3
,
pp. 411-420
This paper introduces a new method for shift scheduling in multiskill
call
centers
. The method consists of two steps …
Persistent link: https://www.econbiz.de/10009218815
Saved in:
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