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The Value of Hiring through Referrals
Burks, Stephen V.
;
Cowgill, Bo
;
Hoffman, Mitchell
; …
-
2013
model, we use novel and detailed productivity and survey data from nine large firms in three industries:
call-centers
…
Persistent link: https://www.econbiz.de/10010319423
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2
Analysis of two-level support systems with time-dependent overflow: a banking application
Barth, Wolfgang
;
Manitz, Michael
;
Stolletz, Raik
-
2008
In this paper, we analyze the performance of
call
centers
of financial service providers with two levels of support and …
Persistent link: https://www.econbiz.de/10010264946
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