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Faculty & research / Insead : working paper series
Manufacturing & service operations management : M & SOM
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Management science : journal of the Institute for Operations Research and the Management Sciences
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New technology, work and employment
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European journal of operational research : EJOR
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Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
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Production and operations management : an international journal of the Production and Operations Management Society
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The international journal of human resource management
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Work, employment & society : a journal of the British Sociological Association
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Borders in service : enactments of nationhood in transnational call centres
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Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
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International employment relations review
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Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
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OR spectrum : quantitative approaches in management
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Operations research
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
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The journal of services marketing
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The next available operator : managing human resources in Indian business process outsourcing industry
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ILR review : the journal of work and policy
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Journal of vocational behavior
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Academy of Management journal : AMJ
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Journal of business research : JBR
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Computers & operations research : and their applications to problems of world concern ; an international journal
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Discussion paper series / IZA
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Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
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Industrial relations : a journal of economy & society
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International journal of production economics
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Managing service quality : MSQ ; an international journal
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NBER working paper series
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SA journal of human resource management : SAJHRM
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The service industries journal
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Working paper / National Bureau of Economic Research, Inc.
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Economic and industrial democracy : EID ; an international journal
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Industrial relations journal
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International journal of electronic customer relationship management : IJECRM
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International journal of services and operations management
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An information stock model of customer behavior in multichannel customer support services
Netessine, Serguei
;
Jerath, Kinshuk
;
Kumar, Anuj
-
2014
-
Rev. vers. of 2014/06/TOM
Persistent link: https://www.econbiz.de/10010485731
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2
An information stock model of customer behavior in multichannel customer support services
Jerath, Kinshuk
;
Kumar, Anuj
;
Netessine, Serguei
-
2014
-
Rev. vers. of 2012/73/TOM
Persistent link: https://www.econbiz.de/10010387780
Saved in:
3
Call-routing schemes for
call-center
outsourcing
Gans, Noah
(
contributor
);
Zhou, Yong-Pin
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10003364421
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