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Economies et societés ; 43,9
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Les effets de la surveillance électronique : une expérimentation dans un centre d'appels
Gillet, Isabelle
;
Greenan, Nathalie
;
Le Gall, Rémi
-
2016
Persistent link: https://www.econbiz.de/10011496749
Saved in:
2
Les comportements téléphoniques déviants des clients
Benbouja, Abder
;
Camelis, Christèle
;
Moisson, Virginie
-
2013
Persistent link: https://www.econbiz.de/10009760365
Saved in:
3
Les centres d'appel en France : mobilisation et mobilité des salariés face à un système hybride de travail
Lanciano-Morandat, Caroline
;
Nohara, Hiroatsu
; …
-
2009
Persistent link: https://www.econbiz.de/10003891456
Saved in:
4
Pratiques de gestion des ressources humaines et performance commerciale : le cas d'un centre d'appels
Charles-Pauvers, Brigitte
;
Urbain, Caroline
;
Le …
- In:
Revue française de gestion : hommes et techniques
33
(
2007
)
176
,
pp. 15-33
Persistent link: https://www.econbiz.de/10003582523
Saved in:
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