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~person:"Batt, Rosemary L."
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Call centre
6
Callcenter
6
Human Resource Management
4
Personalmanagement
4
USA
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United States
4
Dienstleistungsmanagement
3
India
3
Indien
3
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2003-2004
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EU countries
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EU-Staaten
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Employment relations
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Institutional change
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Institutioneller Wandel
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Kündigung
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Labour market segmentation
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Lohnstruktur
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6
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Batt, Rosemary L.
Doellgast, Virginia
17
Connell, Julia
15
Burgess, John
13
D'Cruz, Premilla
12
Holtgrewe, Ursula
12
Noronha, Ernesto
12
Russell, Bob
12
Sauermann, Jan
12
Taylor, Phil
12
Jouini, Oualid
10
L'Ecuyer, Pierre
10
Mirchandani, Kiran
10
Gans, Noah
8
Hannif, Zeenobiyah
8
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Shen, Haipeng
8
Stolletz, Raik
8
Sutter, Matthias
8
Akşin, Zeynep
7
Grip, Andries de
7
Kumar, Anuj
7
Mandelbaum, Avishai
7
Menzler-Trott, Eckart
7
Shumsky, Robert A.
7
Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
6
Bain, Peter
6
Dallery, Yves
6
Emadi, Seyed Morteza
6
Helber, Stefan
6
Holst, Hajo
6
Ibrahim, Rouba
6
Kwon, Hyunji
6
Pinker, Edieal J.
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Academy of Management journal : AMJ
1
Brookings trade forum
1
European journal of industrial relations
1
ILR review : the journal of work and policy
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Working paper series / Center for Advanced Human Resource Studies
1
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ECONIS (ZBW)
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1
An employment systems approach to turnover : human resources practices, quits, dismissals, and performance
Batt, Rosemary L.
;
Colvin, Alexander James
- In:
Academy of Management journal : AMJ
54
(
2011
)
4
,
pp. 695-717
Persistent link: https://www.econbiz.de/10009304016
Saved in:
2
How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.
;
Nohara, Hiroatsu
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
Saved in:
3
Introduction: Institutional change and labour market segmentation in European call centres
Doellgast, Virginia
;
Batt, Rosemary L.
;
Sørensen, Ole H.
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 349-371
Persistent link: https://www.econbiz.de/10003915933
Saved in:
4
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
5
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
6
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
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