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~person:"Koole, Ger M."
~person:"Burgess, John"
~type_genre:"Collection of articles of several authors"
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Developments in the call centre industry : analysis, changes, and challenges
Burgess, John
(
contributor
);
Connell, Julia
(
contributor
)
-
2006
Persistent link: https://www.econbiz.de/10003212015
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