Purpose – The credit initiation process for mid‐level corporate credit card customers involves dependencies on multiple people across divisions considered as a critical function for a US financial services company. Increasing efficiency and effectiveness of the process could save time and...

Purpose – The purpose of this paper is to create a strategy for “Best Buy”, a major consumer electronics and appliance retailer in the USA, to improve their service system to ensure that they can continuously gain market share. This study will examine and analyze Best Buy's store service...

Purpose – The purpose of this paper is to describe and explains the development of the evolving mental phenomenon of alternative history. Design/methodology/approach – The article analyzes the role of the fiction known as the “What if?” school of speculation about the past, some of its...

Purpose – The authors illustrate how the Dynamic Scenario Learning Process works in practice. Design/methodology/approach – A case showing how “Forward Bank” used the DSLP to discover crucial inter‐relationships that were not intuitively obvious. Findings – Forward's scenarios...

Purpose – The purpose of this paper is to test the export-led growth hypothesis for South Asia, a diverse region consisting of one large country, India, surrounded by a number of medium and small countries such as Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan and Maldives....

Purpose – The purpose of this paper is to test the export‐led growth hypothesis for South Asia, a diverse region consisting of one large country, India, surrounded by a number of medium and small countries such as Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan and Maldives....

Purpose – This paper presents a system‐based approach to action‐directed knowledge management. This approach, known as system‐based knowledge management (SBKM), allows one to respond to the observations made by previous writers that knowledge management should be cognisant of the...

Reviews the academic and practitioner literature on retail operations and identifies five core elements of retail operations. Proposes a method by which managers can examine ways of improving their operations by the use of a modified cause‐effect technique. Provides worked examples of the...