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Year of publication
Subject
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Chatbot 47 Artificial intelligence 33 Künstliche Intelligenz 29 chatbot 21 Consumer behaviour 18 Konsumentenverhalten 18 Beziehungsmarketing 13 Relationship marketing 13 ChatGPT 12 Customer service 11 Kundenservice 9 artificial intelligence 9 Conversational agent 7 Handwerk 7 Customer satisfaction 6 Emotion 6 Innovation adoption 6 Kundenzufriedenheit 6 Social Web 6 Social web 6 customer service 6 Confidence 5 Deutschland 5 Innovationsakzeptanz 5 Online retailing 5 Online-Handel 5 Vertrauen 5 Dienstleistungsqualität 4 Digitalisierung 4 Digitization 4 E-commerce 4 Electronic Commerce 4 Experiment 4 Innovation 4 Service quality 4 Technischer Fortschritt 4 Technological change 4 Theorie 4 Theory 4 AI 3
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Online availability
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Free 83 CC license 15
Type of publication
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Article 67 Book / Working Paper 16
Type of publication (narrower categories)
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Article in journal 46 Aufsatz in Zeitschrift 46 Article 19 Graue Literatur 8 Non-commercial literature 8 Working Paper 6 Arbeitspapier 5 Forschungsbericht 4 Aufsatz im Buch 2 Book section 2 Conference paper 2 Hochschulschrift 2 Konferenzbeitrag 2 Research Report 2 Conference Paper 1
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Language
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English 75 German 8
Author
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Meub, Lukas 5 Proeger, Till 5 Gnewuch, Ulrich 4 Alhusen, Harm <Jr.> 3 Hoyer, Wayne D. 3 Koschate-Fischer, Nicole 3 Maiberger, Tobias 3 Morana, Stefan 3 Mädche, Alexander 3 Schindler, David 3 Adam, Martin 2 Alhusen, Harm 2 Auruškevičienė, Viltė 2 Benlian, Alexander 2 Benner, Dennis 2 Cardoso, Paulo Ribeiro 2 Demirkol, Murat 2 Dossena, Gian Luca 2 Freidank, Jan 2 González, Nuno Afonso 2 Gutzmann, Jan Christoph 2 Haas, Alexander 2 Hacker, Bernd 2 Hahn, Alexander 2 Haupt, Martin 2 He, Yuehuan 2 Hess, Thomas 2 Illescas-Manzano, María D. 2 Janson, Andreas 2 Karakose, Turgut 2 Klug, Katharina 2 Kwon, Roy 2 Leimeister, Jan Marco 2 Lekaviciute, Vaida 2 López, Noé Vicente 2 Matt, Christian 2 Müller, Helena M. 2 Nechifor, Elena Mihaela 2 Nichifor, Eliza 2 Ozdemir, Tuncay Yavuz 2
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Institution
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Mitsubishi Chemical Corporation <Tokio> 1 Weltwirtschaftsforum 1
Published in...
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ifh Forschungsbericht 5 Electronic markets : EM ; the international journal of electronic commerce and business media 4 Business & Information Systems Engineering 3 Electronic Markets 3 Information Systems Frontiers 3 Journal of the Academy of Marketing Science 3 Amfiteatru economic : an economic and business research periodical 2 Business & information systems engineering 2 European research studies 2 HMD Praxis der Wirtschaftsinformatik 2 Journal of international trade & commerce 2 Journal of retailing and consumer services 2 Psychology & marketing 2 30th European Conference of the International Telecommunications Society (ITS): "Towards a Connected and Automated Society", Helsinki, Finland, 16th-19th June, 2019 1 Administrative Sciences 1 Administrative Sciences : open access journal 1 Amfiteatru Economic Journal 1 Asia marketing journal 1 Decision analytics journal 1 Discussion papers of the Max Planck Institute for Research on Collective Goods 1 Disruptions, Diversity, and Ethics in Marketing : First International Conference on Advanced Marketing Practice (ICoAMP), Almeria, Spain, April 18-19, 2024 1 Ecological economics 1 Entrepreneurial business and economics review : EBER 1 Future Business Journal 1 HMD : Praxis der Wirtschaftsinformatik 1 Hohenheim discussion papers in business, economics and social sciences 1 IEEE transactions on engineering management : EM ; a publication of the IEEE Engineering Management Society 1 Information systems research : ISR 1 Information technology & tourism 1 Innovation in der Marktforschung 1 International journal of consumer studies 1 International journal of economics and business research : IJEBR 1 International journal of innovation : IJI journal 1 International transactions in operational research : a journal of the International Federation of Operational Research Societies 1 Italian journal of marketing : ITJM 1 Journal of Contemporary Issues in Business and Government 1 Journal of Open Innovation: Technology, Market, and Complexity 1 Journal of Risk and Financial Management 1 Journal of behavioral and experimental economics 1 Journal of global information management 1
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Source
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ECONIS (ZBW) 60 EconStor 23
Showing 1 - 10 of 83
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Perceived experiential value and continued use intention of e-retail chatbots
Mpinganjira, Mercy; Dlodlo, Nobukhosi; Idemudia, Efosa C. - 2024
Persistent link: https://www.econbiz.de/10015162581
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Assessing the impact of AI-chatbot service quality on user e-brand loyalty through chatbot user trust, experience and electronic word of mouth
Shahzad, Muhammad Farrukh; Xu, Shuo; An, Xin; Javed, Iqra - In: Journal of retailing and consumer services 79 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015100905
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Exploring the potential of chatbots : insights into consumer preferences for chatbots and chatbot interaction content
Johar, Chetna - 2024
Persistent link: https://www.econbiz.de/10015189635
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Consumer reactions to chatbot versus human service : an investigation in the role of outcome valence and perceived empathy
Markovitch, Dmitri G.; Stough, Rusty A.; Huang, Dongling - In: Journal of retailing and consumer services 79 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10015099012
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I, chatbot! : the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions
Pizzi, Gabriele; Vannucci, Virginia; Mazzoli, Valentina; … - In: Psychology & marketing 40 (2023) 7, pp. 1372-1387
Persistent link: https://www.econbiz.de/10014291927
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Leveraging artificial intelligence-powered chatbots for nonprofit organizations : examining the antecedents and outcomes of chatbot trust and social media engagement
Cheng, Yang; Wang, Yuan - 2025
Persistent link: https://www.econbiz.de/10015210573
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Conversational and generative artificial intelligence and human-chatbot interaction in education and research
Akpan, Ikpe Justice; Kobara, Yawo M.; Owolabi, Josiah; … - In: International transactions in operational research : a … 32 (2025) 3, pp. 1251-1281
Persistent link: https://www.econbiz.de/10015338180
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Use of online shop chatbots : how trust in seller moderates brand preference and purchase intention
Illescas-Manzano, María; Martínez-Puertas, Sergio; … - In: Disruptions, Diversity, and Ethics in Marketing : First …, (pp. 151-171). 2025
Persistent link: https://www.econbiz.de/10015117944
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ChatGPT in der Betriebsberatung des Handwerks: Anwendungsfelder, Prozesse, Prompts
Proeger, Till; Meub, Lukas; Alhusen, Harm - 2024
Die Überlegungen zum Einsatz von künstlicher Intelligenz (KI) in der Handwerksorganisation nehmen mit der Verbreitung praktischer Anwendungen zu. Dabei erfolgt eine schrittweise Konkretisierung von KI-Lösungen für die verschiedenen Aufgabenbereiche der Handwerksorganisation. Eine vielfältig...
Persistent link: https://www.econbiz.de/10014531817
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ChatGPT in der beruflichen Bildung des Handwerks: Anwendungsfelder, Prompts, Chancen und Risiken
Proeger, Till; Alhusen, Harm; Meub, Lukas - 2024
Die Nutzung von künstlicher Intelligenz (KI) nimmt auch in der Handwerksorganisation - insbesondere im Zuge der schnellen Durchsetzung generativer KI in der Gesellschaft - deutlich zu, wodurch sich viele Anwendungsfelder zeigen, in denen Effizienz und Effektivität der Leistungserbringung für...
Persistent link: https://www.econbiz.de/10015057786
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